Microsoft has confirmed that its Xbox Live Gold account can be used to earn rewards points and buy Microsoft Xbox 360, Xbox One and Xbox One S consoles, but it’s not possible to redeem the rewards points.
The Xbox Live account was launched back in January this year to reward Xbox Live members for spending £500 or more in a calendar year, and you can redeem the Xbox Live rewards points by logging in to your Xbox Live Xbox account and selecting “Get rewards”.
Microsoft said in a statement that the Xbox 360 rewards points can be redeemed for Xbox One consoles at retailers and “you can’t redeem them at the retail store.”
The Xbox One rewards points are redeemed for Microsoft’s Xbox One games and services, and can be exchanged for Microsoft Store credit at Microsoft.com.
“If you use the Xbox live Gold account to redeem Xbox 360 games, Xbox Live points, or Xbox Live credit, it is not possible for you to redeem those rewards points at the Microsoft Store,” Microsoft said.
“You cannot redeem those points at Microsoft retail stores or through online stores.
You cannot redeem them from Microsoft’s online store or through Xbox Live apps on Xbox One, Xbox 360 or Xbox One.”
Microsoft also confirmed that Xbox Live membership can be shared across multiple accounts.
“Microsoft account holders who are currently using Xbox Live may continue to use that Xbox live account across accounts.
Xbox Live is a free service that lets you play games and use services.
You may earn rewards, earn rewards in your bank account, or even earn rewards at participating retailers and online stores,” the company said.
It also said that “participating retailers and Microsoft Store can offer rewards that you can then redeem at Microsoft.”
Microsoft previously said it would allow users to redeem their Xbox Live Rewards points at retail stores and online outlets.
Microsoft’s statement about the Xbox One Xbox Live redemption program does not go into detail about what those stores and retailers are allowed to offer, and the company has not confirmed that retailers are required to offer Xbox Live redeemable rewards.
Microsoft also said in an earlier statement that “any and all rewards will be redeemed at Microsoft stores and Microsoft stores.”
However, Microsoft’s announcement was met with skepticism by those who were already disappointed with the launch of Microsoft’s latest console, the Xbox Elite, in the spring of 2016.
“There’s just a lack of transparency from Microsoft about their rewards program,” James Fuchs, an analyst at Ovum, told Business Insider in February.
Microsoft said it will “open up Xbox Live’s rewards program to more retailers in the coming weeks and months.”
Xbox Elite will launch on October 27, and it’s available to pre-order at a retail store or online retailer.